Earlier this year, Scottish and Southern Energy (SSE) were found sales tactics. Both companies are now offering compensation to switching their energy bills to the company.
SSE are one of the six main energy suppliers in the UK. They were doorstep cold calling after Guildford Crown Court found that their using misleading sales scripts.
The energy company have confirmed that they will write to 400,000 them between October 2009 and July 2011 and offer compensation they suffered as a result. There is also a helpline for customers they think that they have been affected by the practice (0845 070 SSE have earmarked £5 million to cover the costs of the compensation paying, although they have indicated that they will still be appealing starting with a hearing in February 2012.
The court ruled that SSE were guilty on two counts of unfair trading Doorstep sales staff had been telling people that they had been their energy with their existing supplier and this was not always indicated that they still believe that most people who agreed to However, SSE did agree to put an end to its doorstep sales practice, with the court decision. The move was subsequently followed by other main energy suppliers. Only E.On out of the major energy sales strategy.
Alistair Phillips-Davies from SSE argued that most of their energy fairly and in a professional manner. However, he did indicate that loss to customers who had received unfair treatment.
The offer of compensation by SSE has been welcomed by Consumer the director of energy at the governments official consumer watchdog, that they would be working with SSE to help work out the details.
